erfaringsseminar | Forbedringsprosessen ved UiT – Continuous Improvement at UiT

The Lean HE Global Steering committee (some missing the photo-opportunity).

Last week we boarded a plane headed for the UK, with Leeds and Sheffield as our destinations, where we participated in meetings in the Lean HE Europe and Lean HE Global steering groups as well as a community of practice seminar. Moreover, as customs demand we took the opportunity to teach our UK friends a tiny bit of essential Norwegian, such as “Det brenn på dass” (sure we could have chosen worse phrases). Now, you might wonder where we want to go with this, but you’ll know in a minute.

As of 2016, UiT the Arctic University of Norway has been a steering group member of an international network for lean in higher education (HE). The Lean HE network is a global consortium of universities, all aiming to promote continuous improvement philosophies in HE through networking, the sharing of best practice and by supporting the delivery of a conference series. You can read more about Lean HE on the website: http://www.leanhe.org/

Building, participating in and contributing to a network for continuous improvement specific to higher education has been a chosen strategy for our improvement initiative, and it was early quite clear to us that we had to turn to international waters in order be part of a larger community. To tell a long story short: By a semi-planned search, we came across a UK-based network for lean in higher education – The lean HE Hub, and as soon as we reached out, we were warmly welcomed.

Det brenn på dass! But the University of Sheffield is clearly doing something about it.

So what about the title: “Det brenn på dass”. (It literally means that the toilet is on fire). In English, you would use the phrase “burning platform”, but our UK colleagues rather took to the Norwegian term as a somewhat more colorful description of a state of emergency. When the john/wc/toilet/loo/shitouse burns, you’re in dire trouble. If you don’t put that fire out you won’t be able to go about your business the next day, and we wouldn’t want that would we?

The thing is, we all want to move from an organisational state where we operate by firefighting and to a state where fires are prevented instead of fought. Collaboration ensures new perspectives, massive learning and makes it possible to reach for something further away than you could reach on your own. Maybe even a small step away from firefighting.

For us, being part of a larger community has been beneficial beyond our hopes. There is great value to meet and discuss with people who work with the same challenges as you do. Discussions, both formal and informal that gives new perspective to old problems, workshops and coaching-sessions where everyone brings a piece of an unknown solution and the recognition from peers – all part of a common effort to lift ourselves. In this way, networking itself adds value to our processes.

The next step in our international collaboration with other universities working with continuous improvement is a visit to UiT from John Hogg, Director of continuous improvement at the University of Strathclyde, Glasgow. During his Erasmus+ funded visit from the 18^th to April 22, we will make the most of it, having planned several activities with different groups of people and of course an open community of practice seminar. Make sure to read more and sign on to this seminar!

What better way to illustrate the value of international collaboration than to make sure the learning is of mutual benefit to everyone.

-Julia Holte Sempler and Svein Are Tjeldnes

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Første Lucia-dag (er det lov å si det?) arrangerte forbedringsprosessen ved UiT et erfaringsseminar med fokus på problemløsningsteknikker. 20 nysgjerrige medarbeidere benyttet to timer av arbeidsdagen til å lage en arena for å lære av hverandre, og ikke minst utfordre hverandre på systematisk og praktisk problemløsning. erfaringsseminar-h16a

Etter en kort innledning fikk deltakerne anledning til å prøve ut både A3, fiskebeinsdiagram og 5 x hvorfor i praksis. Selv om formålet med seminaret først og fremst var at deltakerne skulle få testet ut noen av verktøyene var det ingen tvil om at det var høyst reelle problemer som ble satt under lupen. Blant annet fikk tema som forsinket sensur, og unyttige/ineffektive møter både engasjementet og temperaturen opp. mal-a3-uita

A3 (og ja, navnet kommer fra arkstørrelsen) er en systematisk tilnærming til problemløsning, der styrken ligger i å sikre sammenheng mellom problem, årsak og tiltak. I tillegg legges det vekt på å omsette foreslåtte tiltak til konkrete handlinger, bli enige om hvem som har ansvar for gjennomføring og til hvilken tid. Alt i alt enkle og fornuftige grep, men satt i en ramme som gjør det enklere å gjennomføre.

Fiskebeinsdiagram og 5 x hvorfor er enkle skjema som kan benyttes for å bryte årsaker til problemer ned i flere elementer slik at det blir lettere å identifisere hvor målrettede tiltak bør settes inn. Begge metoder/skjema kan benyttes i samband med en A3, men også utenfor.

Alt i alt gikk de to timene på 14. desember svært fort, og en enkel tilbakemelding via Kahoot! viser at de som deltok på seminaret fant det nyttig for egen del (61 % «ja uten tvil» og 33% «ja, litt). Flinke og engasjerte folk, det har vi ved UiT.

Dersom du har spørsmål eller bare er litt nysgjerrig på A3, fiskebeinsdiagram eller 5 x hvorfor er det bare å ta kontakt med svein.are.tjeldnes@uit.no

– Svein Are Tjeldnes

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Forbedringsprosessen ved UiT – Continuous Improvement at UiT

Tag Archives: erfaringsseminar

Det brenn på dass!

Erfaringsseminar – en arena for å utfordre og lære av hverandre

Here you'll find stuff regarding the work we do on lean and continuous improvement at UiT The arctic university of Norway. Texts will alternate between Norwegian and English. Enjoy.